We are passionate about offering a great place to work and hold Investors in People Gold accreditation.
We value collaborative working and encourage active staff participation and contributions to all that we do.
We're passionate about our community and we're passionate about success.
As we grow, we need to attract talented people with the right attitude to challenge and deliver innovative services and partnerships. We innovate by keeping our minds open to new approaches and possibilities. We lead and motivate our teams by communicating a clear purpose, so that people know why their work is important.
In return we will provide opportunities to develop your skills and encourage you to build a future with us. That includes an impressive range of employee benefits.
Wherever your expertise or aspirations lie - customer service, maintenance, resident Involvement, housing management, human resources, IT, development - we have a great deal to offer the right people.
This is a selection of responses from our staff to a survey in the spring of 2024:
"I love working here - it meets all my expectations of what a good job should be."
"Phoenix is a fun place to work, the staff are helpful and friendly which says a lot about the working culture at Phoenix."
"Phoenix want to encourage good, dynamic and forward thinking staff that will help deliver great customer service to our residents and shape an ambitious, thriving organisation. I have always felt that Phoenix are prepared to invest in their staff."
"I am inspired by Phoenix, each day I come into work I feel that me and my team make a difference. No two days are the same but that's what keeps people here. It's unique, we make a difference and more importantly we share the same view in that we want to thrive and strive and we'll work together to achieve that for our residents and our service."
"I feel I am constantly challenged at work, there is always something new to learn and the resources available to support."
"The Phoenix values are why I targeted working for Phoenix 5 years ago and i am proud to work for a community led organisation, who make a real difference to our community."
"Phoenix is a great place to work. I feel the job we do makes a difference to the organisation, residents and stakeholders. I've always felt that my work is valued."
"It's lovely to part of such a resident focused provider."
"Phoenix is a fantastic place to work, very supportive with a great vision which is clearly understood by myself and my colleagues."
"I have been afforded many opportunities to progress within Phoenix and I am eternally grateful."
"There are benefits and rewards - the Phoenix Academy is superb."
"There is a community spirit - that is staff and resident want the best in service, value and expectations."
"Phoenix is a unique social housing organisation in that it is resident-led, and I believe it;s important that residents are involved and have a say in how their homes are being managed."
"Phoenix is caring and understanding especially if I have any personal life issues."
"Phoenix is the most ethnically diverse organisation I have worked for and seems to reflect the profile of the local area well."
"Phoenix, a young, ambitious and compassionate organisation where residents are at the heart of what we do. I hope we continue to serve residents for generations to come. We really are unique and I'm proud to be a part of it."
We expect all our employees to be committed, hard working and to have the desire to deliver a first class service to our residents.
You should have:
If those are the kinds of challenges you are looking for, we would like to hear from you.
We're a very ambitious housing association and working for Phoenix can be demanding. Our aim is to contribute to the growth and development of our community, and that means always giving your best.
To help our employees, we have an impressive range of benefits, development initiatives and training programmes.
These are some of the benefits we offer to Phoenix Community Housing staff.
Phoenix is committed to equal opportunities and we are proud to be a Disability Confident committed employer.
The recruitment and selection process is an important part of Phoenix's efforts to achieve this. The process is comprehensive and rigorous to ensure that all applicants receive fair, equitable and objective treatment.
The process aims to ensure that the person who best meets the person specification is appointed without discrimination on the grounds of:
We expect all of our staff to share our commitment to safeguarding and promoting the welfare of vulnerable groups.
We also encourage all of our partner organisations and suppliers to be Disability Confident employers.
We offer a range of apprenticeships to give people the skills and experience to find long-term work.
Apprenticeships are a mixture of on-the-job experience and off-the-job training. On the job, you will gain key transferable skills such as:
Outside of the office you will spend time working towards a recognised Apprenticeship Framework.
During the apprenticeship within Phoenix you will be supported by your tutor and by an experienced manager.
To be eligible for the scheme you must:
Look out for more information on our news pages.
We are part of the wider Lewisham Council apprenticeship scheme. More details of apprenticeships on offer through this scheme can be found on the Lewisham Council website.